Ordering

Ordering online is easy. Simply browse the site and once you find the product you are interested in, simply "add" the item to your shopping basket. When finished, proceed to "check out" to pay for your product(s).

You will then have the opportunity to pay securely via the Protx payment system, industry leaders for online transactions.

Once you have finished your order we will send an e-mail to confirm your order has been received.

How can I pay for my order?

We accept Visa, Mastercard, Visa Delta, Switch, and Solo cards. All prices quoted on this site are in GBP Sterling, and your credit/debit card will charged in GBP Sterling.

Is there a minimum order amount?

There is a minimum order amount of £20.00.

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. We use the Protx payment system to safely process credit and debit card transactions utilising industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone on +44 (0)28 7034 2824. Our customer service lines are open Monday to Friday 9am - 1pm (GMT). All calls are charged at the standard national rate.

Can I send my order as a gift to someone?

Certainly. During Checkout you can enter a separate delivery address if you would like your order sent to someone other than yourself.

What is your policy on customer satisfaction?

Prima Fruits is committed to customer satisfaction. If you are not satisfied with your order please inform us immediately and we will resolve any issues to your satisfaction. Customers have the right to cancel their order if it has not yet been dispatched. If it has been sent, the customer may pay to have the non-perishable goods returned for a refund. We endeavour to respond to all complaints within 5 working days. Refunds will be given at the discretion of Prima Fruits.

What is your policy on privacy?

For information on our Privacy Policy please click here.

What if you don't have all of the items in stock?

All of our items are kept in stock, but may vary slightly according to the seasons, so that we can offer the best quality produce from day to day.

Disclaimer

We try our best to ensure the information and content on this website is true and accurate. However, we assume no responsibility for any errors or omissions that may occur. We may correct any error appearing in the website or withdraw any item from sale without incurring liability. Prices and stock availability are also subject to change without notice and we, Prima Fruits reserve the right to refuse to supply to any individual or company.

Our Business address

Prima Fruits
Loughanhill Industrial Estate
Gateside Road
Coleraine
BT52 2NR

Tel: +44 (0)28 703 42824
E-Mail: enquiries@primafruits.com

Should you have any questions prior to ordering or following an order please feel free to get in touch.